Liability Claims Adjuster Services - New York

Liability Investigations for Carriers, Self-Insureds, and Defense Counsel

Auten Claims Management provides third-party liability claim investigations throughout New York State for insurance carriers, self-insured organizations, and defense counsel.

We develop the facts necessary to support accurate claim decisions, defensible liability evaluations, and effective litigation strategy.

Unlike generalist adjusting firms, ACM focuses exclusively on liability investigations. Our work is built around objective fact development, thorough documentation, and consistent investigative standards in complex and litigation-exposed matters.

Liability Investigations Built for Claim Decision-Makers

Liability claims often involve disputed facts, incomplete information, and competing narratives. Poor investigations create reserve uncertainty, delay claim resolution, and increase litigation exposure.

ACM exists to solve that problem.

We provide disciplined, evidence-driven investigations that help claims professionals answer the questions that matter most:

  • What actually happened
  • Who is responsible
  • What evidence supports or undermines liability
  • What defenses may exist
  • How should the claim be evaluated moving forward

Our reporting is designed to support real claim decisions, not merely document activity.

Comprehensive Liability Claim Investigation Services

We conduct detailed investigations across a broad range of third-party liability matters, including:

  • Premises Liability
  • Automobile Liability
  • Bodily Injury Claims
  • Property Damage Claims
  • Commercial General Liability
  • Product Liability / Complex Exposure Matters
  • Workers’ Compensation Investigations and Related Statements

Each assignment is approached with the same objective:

Develop clear facts. Document exposure. Deliver defensible findings.

We’ll get the facts, so you can make the right decisions on your claims.

Auten Claims Management is on the lookout for skilled individuals to join our team. With roles ranging from claims adjuster jobs to claims investigator jobs, we offer exciting opportunities for professionals eager to make a difference in the world of claims management. Explore our career opportunities and become part of a team that values excellence and integrity.

Why Carriers and Counsel Choose ACM

Liability-Only Specialization
We do not divide our focus between property and casualty. Liability investigation is our sole business.

Objective Fact Development
We conduct impartial investigations designed to uncover facts, not confirm assumptions.

Defensible Documentation
Our reports are structured to support reserve decisions, settlement evaluations, denials, and litigation preparation.

Operational Discipline
Our internal workflow ensures consistency, timeliness, and quality control across every assignment.

Statewide New York Coverage
With strategically positioned personnel and field resources, we handle assignments throughout New York efficiently and consistently.


Streamlined Investigative Support

Our services include both full-scope and task-specific assignments, including:

  • Recorded Statements
  • Scene Inspections
  • Witness Interviews
  • Photo and Evidence Documentation
  • Canvasses
  • Background / Public Records Research
  • Social Media Preservation
  • Specialized Investigative Tasks Upon Request

Whether you need a complete liability investigation or targeted support on a specific issue, ACM scales to meet the assignment.


Trusted by Claims Professionals Who Need More Than Basic Field Work

Our clients engage ACM when the facts matter, the exposure is real, and the investigation must withstand scrutiny.

We do not simply gather information.

We bring clarity to disputed liability claims.