Auten Claims Management is a New York–based independent adjusting firm focused exclusively on liability claim investigations. We support insurance carriers, self-insured entities, and defense counsel with disciplined fact development, defensible reporting, and consistent investigative standards.
This is not first-party property work treated as a side line. Liability investigation is our core function. Every assignment is approached with the objective of producing clear, usable facts that stand up to scrutiny in litigation.
Statewide Coverage
We provide investigation services across New York State through a centralized operating model supported by multiple locations.
Our primary offices are in Rochester (Fishers, NY) and Albany, with additional satellite presence in Syracuse, Ithaca, and Buffalo. This structure allows us to respond quickly while maintaining consistent investigative standards across all regions.
Rochester, NY Office
Auten Claims Management, Inc.
P.O. Box 428
611 County Route 42
Fishers, NY 14453
Phone: 585-454-8094
Albany, NY Office
Auten Claims Management, Inc.
69 State Street, 13th Floor
Albany, NY 12207
Phone: 585-454-8094
What We Do
We handle third-party liability investigations involving bodily injury and related property damage. Assignments range from full-scale investigations to targeted, task-specific work.
Our role is straightforward: develop the facts, document them clearly, and deliver reporting that allows clients to make confident decisions.
Auten Claims Management Blog
Our blog focuses on real issues in liability claims handling. It covers investigation strategy, legal developments, and practical guidance for claim professionals managing complex or litigation-exposed files.
Our Podcast: The Art of Adjusting® Podcast
Join us on a deeper exploration into the nuances of claims management with The Art of Adjusting® Podcast. Our bi-weekly episodes feature enlightening discussions with renowned claims experts, such as Chantal Roberts, and provide listeners with valuable insights from the forefront of claims adjusting. This podcast is your gateway to understanding the intricacies, challenges, and innovative solutions that shape the world of personal injury claims. Listen to Our Podcast and gain behind-the-scenes access to the art and science of claims management.
FAQs: Liability Claim Investigation Services Questions Answered
Do you have inquiries about the claims process, our specialized services, or what sets Auten Claims Management apart as your quintessential partner in claims adjustment? Our comprehensive FAQ section addresses a broad spectrum of questions, from our collaborative work with defense attorneys and policyholders to the meticulous details of our investigation process. Visit our FAQs to find clear, concise answers and gain further insight into how we can serve your needs.
Partner with Auten Claims Management
Are you ready to transform your claims management approach? Contact Us Today. Our dedication to excellence is evident in our commitment to delivering timely, detailed reports, and prioritizing effective communication and collaboration at every stage of the claims process. We believe in being more than just an adjusting firm—we are an integral part of your team, dedicated to achieving the best possible outcomes for your claims.
We focus on one thing: getting the facts right.
That is what drives better decisions, better outcomes, and stronger claim files.
Are you an Independent Adjuster interested in working on liability claims? Join our roster!