Dive deep into the world of insurance claims with our podcast, newly rebranded as “The Art of Adjusting®”—a title echoing the revered book of the same name. This revamped podcast is not just a beacon for professionals navigating the adjuster landscape but also a wealth of insights for those curious about the intricacies of the industry.
We’re thrilled to announce that Bill Auten, owner of Auten Claims Management, will now share the mic with a stellar co-host, Chantal Roberts. Chantal isn’t just the brilliant mind behind the book ‘The Art of Adjusting®’; she’s also the powerhouse owner of CMR Consulting. Together, this dynamic pair will decode the complexities of various claims, from property and auto to liability and workers’ compensation, providing unmatched expertise and invaluable insights for our listeners.
In our recent episodes, we’ve explored a range of riveting topics, offering a deep dive into the technicalities of claims, showcasing transformational journeys within the industry, and illuminating the art and science of policy decoding and investigation. Special guests, including industry veterans like Steve Frattare, have graced our platform to share their extensive knowledge and experience, shedding light on a multitude of areas within the claims adjusting world.
Subscribe to “The Art of Adjusting®” to keep abreast of the evolving landscape of insurance claims. Share our treasure trove of episodes with colleagues, friends, and anyone with an appetite for understanding the captivating, multifaceted world of claims adjusting.
For more insights, you might consider a career in liability adjusting or if you’re searching for reliable adjusting services:
Visit: Auten Claims Management
To explore more about Chantal Roberts and her contributions to the industry, visit:
Visit: CMR Consulting
Promotions:
- Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
- The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.
One missing piece of evidence can turn a clear claim into a costly argument, and it usually happens fast. We break down the idea of the “million-dollar file” and why the most important decisions often get made on day one, long before depositions, experts, or mediation show up.
I walk through what strong evidence retention looks like in real investigations: identifying what actually matters, moving quickly to preserve it, and avoiding evidence spoliation claims that can damage credibility and limit defenses. We talk about practical realities too, like confirming who owns an item before you collect it, getting written permission when needed, and coordinating storage and access when multiple parties may need to inspect the same piece of equipment.
We also dig into the details that make evidence usable later. Chain of custody documentation is the quiet backbone of a defensible file, and digital evidence brings its own risks and opportunities. Photos and video can carry metadata like date, time, and GPS location, but that data can disappear when files get emailed, reformatted, or saved the wrong way. I also share when it makes sense to bring in forensic experts to recover metadata or evaluate whether images were altered.
Finally, we connect evidence preservation to coverage decisions, including situations where the make and model of a vehicle or equipment can affect policy exclusions. If the item is sold, destroyed, or mixed back into a rental fleet, the investigation gets harder and the stakes rise.
If you found this helpful, subscribe, share it with a colleague, and leave a review. What’s the one piece of evidence you’ve seen go missing that changed everything?
For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.
To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.
Promotions:
- Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
- The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.