1. Introduction Auten Claims Management is committed to protecting the privacy and security of your personal information. This privacy policy outlines how we collect, use, and safeguard your information when you engage with us via SMS communications.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
2. Information We Collect We may collect the following types of information through our SMS services:
- Contact Information: Your mobile phone number and any other contact details provided.
- Communication Records: Text message content, date and time stamps, and any related correspondence.
- Consent Records: Documentation of how and when consent was obtained for SMS communications.
3. How We Use Your Information Your information is used for the following purposes:
- Communicating About Your Claim: To send updates, request information, and manage communications related to the claims process.
- Improving Our Services: To enhance the effectiveness and efficiency of our communications and services.
- Legal Compliance: To comply with applicable laws and regulatory requirements.
4. How We Share Your Information
- Within Auten Claims Management: Information may be shared internally to manage your claim effectively.
- Service Providers: We may engage service providers to handle SMS delivery, subject to strict data protection agreements.
- Legal Requirements: We may disclose information if required by law or if necessary to protect our rights or the rights of others.
- Other Purposes: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Consent and Opt-Out Options
- Obtaining Consent: We obtain consent through verbal agreements, inbound SMS, written forms, our website, or other methods as detailed in our SMS campaign registration.
- Opting Out: You may opt-out of receiving SMS messages from us at any time by replying “STOP” to any message.
6. Security Measures We implement robust security measures to protect your information from unauthorized access, alteration, and misuse. These include secure data storage, controlled access to information, and regular security audits.
7. Changes to This Policy We may update this privacy policy periodically to reflect changes in our practices or relevant laws. We will notify you of any significant changes through the primary contact information you have provided us.
8. Contacting Us If you have any questions or concerns about this privacy policy or our handling of your information, you can contact us at:
- Email: wauten@auten.claims
- Phone: 585-454-8094
- Address: 611 Co. Rt. 42, Fishers, NY 14453