You’ve just sat down at your desk, coffee in hand, ready to tackle the day’s work. Then it happens—another batch of claim files lands on your desk. Your supervisor emphasizes the urgency, but you’re already buried in a mountain of paperwork. Sound familiar? For desk examiners, this is a common reality. Desk examiner workload management during high claim volumes can feel like an uphill battle. But with the right strategies, you can bring order to the chaos without losing your sanity.
Acknowledge the Overload
First, let’s call it what it is: an overwhelming workload. You’re not alone in feeling the pressure to meet deadlines, juggle phone calls, and deliver accurate reports. It’s essential to recognize the scope of your responsibilities so you can tackle them methodically. A clear plan can transform a daunting stack of files into manageable tasks.
Prioritize Effectively
Not all claims are created equal. High-value, litigated, or time-sensitive claims should take priority. Begin your day by sorting your workload into tiers of urgency and complexity. A well-organized triage system ensures that critical tasks don’t get lost in the shuffle, helping you avoid costly mistakes like missed deadlines or overlooked coverage issues.
Explore Flexible Solutions
When the workload becomes unmanageable, it’s time to explore support options. Independent adjusters are one solution, but they’re not the only one. You could:
- Hire a 1099 adjuster temporarily to handle in-house tasks.
- Reassign support staff to take on administrative duties.
- Borrow staff from other branches or departments during peak periods.
Each option has its own cost implications. For example, hiring a new adjuster permanently could inflate your Loss Adjustment Expenses (LAE), while temporary solutions might offer flexibility and cost control.
Use Technology to Your Advantage
Modern claims management software can be a lifesaver. Tools that automate reminders, track deadlines, and organize documentation can reduce mental clutter and save valuable time. If you’re not already leveraging these resources, it’s worth discussing with your team to implement them.
Advocate for Support
Don’t hesitate to communicate with your supervisor about your workload. Sometimes, supervisors aren’t aware of the full extent of what’s on your plate. Provide clear, concise updates on your progress and any bottlenecks you’re facing. Transparency builds trust and opens the door to additional support when needed.
Keep LAE in Check
One of the biggest challenges in claims management is balancing workload solutions with cost control. LAE isn’t just about salaries—it includes all outside resources like independent adjusters, legal counsel, and expert witnesses. By weighing the cost of each solution against its benefit, you can ensure that resources are allocated efficiently without overspending.
Embrace Small Wins
Desk examiner workload management during high claim volumes isn’t just about hitting major milestones—it’s about celebrating progress. Each time you close a claim or meet a deadline, you’re making strides toward a more organized and less stressful workload. Recognizing these wins can keep you motivated and focused.
Desk examiners are the backbone of the claims process, and your work ensures that policyholders receive fair and timely resolutions. By prioritizing tasks, exploring flexible solutions, and keeping a close eye on LAE, you can manage even the heaviest workloads with confidence. Remember, you’re not just surviving the chaos—you’re mastering it.
By partnering with Auten Claims Management, you can leverage our expertise to make informed decisions that protect the interests of your company and policyholders. Take the first step towards better claim management by contacting us today to learn more about our personal injury claims investigation services. Together, we can achieve optimal outcomes for all parties involved. We’ll get the facts, so you can make the right decisions on your claims. We’re on your team. We’re on your team. Contact us today.