Introduction: Welcome to Auten Claims Management, Inc. This Privacy Policy outlines our commitment to protecting the privacy and security of the personal information we collect and process in the course of conducting liability claim investigations.
Information Collection and Use:
– Personal Information: We collect information necessary for investigating personal injury claims, including but not limited to names, contact details, and relevant claim data.
– Usage Data: We may also collect information on how our services are accessed and used, which includes date and time of your visit, the pages viewed, and other diagnostic data.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
Data Security:
– Compliance with NY Shield Act: Our systems comply with the NY Shield Act, ensuring enhanced data security.
– Continuous Monitoring: We continuously monitor our systems for potential vulnerabilities and update our practices to safeguard data.
– HIPAA Compliance: Our technology partners are HIPAA attestation examined, ensuring the secure handling of ePHI.
– Encryption Practices: We employ in-transit and at-rest encryption using HTTPS and TLS. Our vendor interfaces are verified by DigiCert for added security.
– Advanced Security Features: We implement role-based permissions, two-factor authentication, password policies, login safeguards, and session/activity tracking to ensure robust security.
Use of Data:
– Claim Investigation: The collected data is primarily used for conducting thorough and accurate liability claim investigations.
– Improvement of Services: We also use the data to enhance our website functionality and customer service.
Sharing of Data:
We are committed to upholding the confidentiality of your personal information. While we do not share personal data with third parties for marketing or advertising purposes, we may disclose specific details, such as contact information, to authorized entities involved in the claims process. This disclosure is strictly limited to what is necessary for the investigation and resolution of claims and is carried out in full compliance with legal requirements.
– Consent for Sharing: By engaging with our services, claimants and witnesses may be asked to provide explicit consent for the sharing of their contact details with our clients and defense attorneys. This consent is obtained through clear communication and is a prerequisite for the facilitation of the claims process.
– Compliance with Legal Standards: All sharing of information is conducted in strict adherence to applicable laws and regulations, ensuring that your rights to privacy are never compromised. Our practices are designed to provide transparency and maintain the integrity of the claims process, while safeguarding the personal information entrusted to us.
Your Privacy Rights:
– Users can request access to or correction of their personal data.
– Users have the right to request data deletion, subject to necessary legal and operational retention requirements.
Changes to This Policy:
– We reserve the right to update our privacy policy. Notice of any changes will be given on this website.
Contact Us:
For any questions or concerns about this privacy policy, please contact us via:
Mail: P.O. Box 428, Fishers, NY 14453
Office: 611 Co. Rt. 42, Fishers, NY 14453
Phone: (585) 454-8094
Email: newclaims@auten.claims
